Support, policies, and clear platform rules.
This page gives users one trusted place to find product guidance, understand how data is handled, and review the terms that govern access to HEJING AI.
Help Center
Find quick answers, usage guidance, and billing basics.
How do I get started with HEJING AI?
Create an account, choose a template, upload your product image, and start generating.
What does a full set include?
A full set typically includes a main hero visual, supporting product detail layouts, and conversion-oriented creative assets.
How long does generation take?
Generation time depends on the number of outputs selected. In most cases, a complete workflow is finished within about 5 minutes.
How does the compliance review work?
HEJING AI uses automated review tools to evaluate output quality and platform fit.
Can I regenerate or revise my outputs?
Yes. You can rerun a workflow, adjust the creative direction, or change image count and structure.
Do you support multiple languages?
Yes. Depending on the selected workflow, HEJING AI can support multilingual copy output.
How do credits and billing work?
Credits are used when you generate assets. Subscription plans include monthly credit allocations.
How can I contact support?
Contact the support team through your designated support channel or the contact method listed on the website.
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect Account Information, Login Information, Usage Information, and Content You Provide.
- Account and contact information
- Billing and payment-related information
- Uploaded files, prompts, and generated outputs
- Device, browser, IP, and usage analytics
2. How We Use Your Information
We use your information to create and manage your account, operate our platform, and respond to inquiries.
3. Google Sign-In
If you sign in with Google, we only request the minimum information needed to authenticate your account.
4. How We Share Information
We do not sell your personal information. We may share information with service providers or when required by law.
5. Data Retention
We retain personal information only for as long as necessary to provide our services.
6. Data Security
We use reasonable measures to protect your information, but no method is completely secure.
7. Your Rights
You may have rights to access, correct, or delete your personal information.
8. Third-Party Services
We are not responsible for the privacy practices of third parties.
Terms of Service
These Terms of Service govern your access to and use of our website and services.
Welcome to Hejing AI. By accessing or using our services, you agree to these Terms.
1. Use of Services
You may use our services only in compliance with these Terms and all applicable laws.
2. Accounts
You are responsible for maintaining the confidentiality of your account credentials.
3. Google Login
You authorize us to receive basic account information necessary to authenticate your account.
4. User Content
You retain ownership of the content you submit. You grant us a license to use it to provide the services.
5. Intellectual Property
The platform is owned by or licensed to Hejing AI and is protected by intellectual property laws.
6. Service Availability
We may modify, suspend, or discontinue any part of the services at any time.
7. Disclaimer
The services are provided on an 'as is' and 'as available' basis.
8. Limitation of Liability
Hejing AI will not be liable for any indirect, incidental, or consequential damages.
9. Indemnification
You agree to indemnify Hejing AI from claims arising from your use of the services.
Refund Policy
This Refund Policy outlines our refund terms, cancellation rules, and eligibility criteria.
At HEJING AI, we strive to provide reliable and efficient services. This policy explains our terms regarding cancellations and refunds.
1. Subscription Refunds
Subscription fees are generally non-refundable once the billing period has begun. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing cycle.
2. One-Time Purchases & Credits
Purchases of one-time credit packages or single-month memberships are final and non-refundable once delivery or credit allocation is completed, except where required by applicable law.
3. Service Issues & Failures
If you experience technical issues or failed generations due to platform errors, please contact support for prompt resolution or credit compensation.
4. Statutory Consumer Rights
Nothing in this policy limits or excludes your statutory rights under applicable consumer protection legislation in your jurisdiction.
5. Contact & Inquiries
For refund inquiries or billing disputes, please contact our support team at support@hejingai.com with your order details.